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Terms of Service

Last updated: April 7, 2026

1. Agreement

By creating an account or using AutoBillHQ ("the Service"), you agree to these terms. The Service is operated by AutoBillHQ ("we", "us", "our"). If you do not agree, do not use the Service.

2. The Service

AutoBillHQ is an invoicing, expense tracking, and payment reminder platform for freelancers and small businesses. We provide tools to create invoices, track payments, manage customers, and send automatic reminders.

We do not collect payments on your behalf. We do not act as a payment processor, bank, or financial intermediary. You are responsible for collecting payment from your clients using your own payment methods (bank transfer, PayPal, etc.) as specified on your invoices.

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must notify us immediately if you believe your account has been compromised.

One person or entity per account. Sharing account credentials with multiple users is not permitted. Team/multi-user accounts are not currently available.

You must be at least 18 years old to use the Service.

4. Plans and Billing

Free plan: Available indefinitely at no cost, subject to the published usage limits (currently 10 invoices per month, 5 clients). We reserve the right to modify free plan limits with 30 days notice.

Paid plans (Growth, Pro): Billed monthly or annually through Stripe or Paystack depending on your region. Prices are displayed in your local currency where available. All prices are exclusive of applicable taxes unless stated otherwise.

Upgrades: Take effect immediately. If upgrading mid-cycle, you are charged a prorated amount for the remainder of the billing period.

Cancellation: You may cancel your paid subscription at any time. You retain access to paid features until the end of your current billing period. After that, your account reverts to the free plan. Your data is preserved.

Refunds: We do not offer refunds for partial billing periods. If you believe you were charged in error, contact [email protected] within 14 days.

5. Your Data

You own all data you enter into AutoBillHQ, including invoices, quotes, customer records, expenses, and business information. We do not claim ownership of your content.

You grant us a limited license to store, process, and transmit your data solely for the purpose of providing the Service. This includes generating PDFs, sending emails on your behalf, and displaying your data in the application.

You can export your data at any time using the CSV export feature. If you delete your account, we remove your data within 30 days, subject to legal retention requirements outlined in our Privacy Policy.

6. Acceptable Use

You agree not to:

  • Use the Service for illegal activities, fraud, or money laundering
  • Send invoices for goods or services that are illegal in your jurisdiction
  • Attempt to gain unauthorized access to other users' accounts or data
  • Use the Service to send spam, phishing, or unsolicited messages
  • Attempt to reverse engineer, decompile, or extract source code from the Service
  • Overload the Service with automated requests beyond normal usage
  • Resell, sublicense, or redistribute the Service without written permission

We reserve the right to suspend or terminate accounts that violate these terms without notice.

7. Email and Notifications

By using the Service, you authorize us to send emails on your behalf to your clients when you:

  • Send an invoice or quote
  • Enable automatic payment reminders
  • Schedule an invoice for future delivery

These emails are sent from AutoBillHQ's infrastructure using your business name as the sender identity. You are responsible for ensuring you have a legitimate business relationship with the recipients of your invoices.

We also send transactional emails to you directly (account verification, password resets, payment confirmations, subscription notifications). These are not marketing emails and cannot be unsubscribed from while your account is active.

8. Availability and Uptime

We aim to maintain high availability but do not guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We are not liable for any losses resulting from Service downtime, including missed invoice deliveries, delayed reminders, or inability to access your data during an outage.

9. Limitation of Liability

AutoBillHQ is provided "as is" without warranty of any kind. To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • We are not liable for lost revenue, lost profits, or business interruption
  • We are not responsible for the accuracy of tax calculations on your invoices. You are responsible for ensuring your invoices comply with local tax laws (VAT, WHT, GST, etc.)
  • We are not responsible for payment collection. If your client does not pay an invoice, that is between you and your client
  • Our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim

10. Tax Compliance

AutoBillHQ provides tools to add tax lines (VAT, GST, etc.) to your invoices. We do not provide tax advice. You are solely responsible for:

  • Determining whether you need to charge tax on your invoices
  • Registering for tax with the appropriate authorities (FIRS, HMRC, IRS, etc.)
  • Filing tax returns and remitting collected taxes
  • Complying with e-invoicing mandates in your jurisdiction

11. Termination

You may delete your account at any time by contacting [email protected]. We may terminate or suspend your account if you violate these terms, fail to pay subscription fees, or if we discontinue the Service.

On termination, your right to use the Service ends. We will retain your data for 30 days to allow for recovery, then delete it permanently (subject to legal retention requirements).

12. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you by email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these terms, email [email protected].